Meet Adrian Montoya, General Manager of Hotel Albuquerque at Old Town, in the heart of Old Town Albuquerque. What are his three goals? Find out!
Interview with Adrian Montoya
Q: Where are you from, New Mexico or elsewhere?
AM: I was born and raised in Albuquerque.
Q: When you aren’t overseeing your property and staff, what do you like to spend your time doing?
AM: I like spending time with my family and friends. I have an amazing wife, daughter, and the best parents anyone could ever ask for.
Q: Where did you go to school?
AM: I graduated from Rio Grande High School and attended the University of New Mexico but left to pursue a career in hospitality. I never forget where I came from.
Q: What is your prior experience to this position?
AM: In 2003, I started as bellman at Sheraton Old Town (now Hotel Albuquerque at Old Town). Shortly after that I worked at the front desk and then moved up to be the Front Office Manager. I quickly learned the business and knew I wouldn’t be leaving anytime soon. In 2006, I became Corporate Director of Operations for Heritage. In 2007, I was named the General Manager for Hotel Plaza Real (now Hotel Chimayo de Santa Fe). In 2009, I went on to be the General Manager of Nativo Lodge. In late 2009, I left Heritage and went to be the Director of Guest Services at La Fonda. I came back home in September of 2015 to be the Regional General Manager for Hotel Chimayo and Hotel St. Francis. And now I am back where it all started, Hotel Albuquerque.
Q: What was it about this company and your specific property that attracted you to the position?
AM: Heritage Hotels & Resorts is the company that introduced me to a business 13 years ago. Why not come back and finish where I started.
Q: What is your favorite thing about the hospitality industry, or about this job in general?
AM: I love seeing people happy, guests and employees. My three goals in every hotel that I have worked in are: 1. Take Care of your employees; 2.Take Care of your guests; and 3. Don’t forget about #1.
Q: Describe your vision for your property moving forward in one sentence.
AM: My vision is for employees and guests to both know Hotel Albuquerque as a home away from home.
Q: If you had to choose the one thing that you feel makes your property so unique, what would it be?
AM: The staff. When you walk into Hotel Albuquerque you see so many familiar faces. Staff that have worked here for 15+ years. That makes me happy and excited to be back.